Install GoToAssist
Corporate Customer on Windows
When a GoToAssist
Corporate customer joins a standard
support session, the GoToAssist Corporate Customer
installation package (including applications and plugins) will be
downloaded onto their computer. By leaving the applications installed and the
plugin enabled, customers will be able to join future support sessions more
quickly by avoiding the extended download process.
The installation package includes the following
components:
Note: If customers remove the Launcher application at a later
time, they'll need to go through the entire download process again. We don’t
recommend that customers do this if they frequently join support sessions, as
they will lose the benefit of faster join times.
1.
To begin the
installation process, customers can join a support session.
Once the web browser launches, they will see the following:
o
If
the Launcher application is not installed (either first time joining or it
was removed), then the Citrix
Online Launcher.exe file will automatically start downloading. Continue
to Step #2.
o
If
the Launcher application is already installed, then the web browser will automatically
start the Launcher app, which will then launch the GoToAssist
Corporate Customer application (or install it again, if needed). The customer
will not need to continue to Step #2, but they will see
the dialogs described in Run GoToAssist
Corporate once installed.
2.
If the Launcher
application is not already installed, the Citrix Online Launcher.exe file will
automatically begin downloading. Depending on which web browser the customer is
running, they can complete the download as follows:
Mozilla Firefox®
o
Click Save File when
prompted (click restart the download in the browser window if
needed). Then click the Downloads button in the toolbar and select the
"Citrix Online Launcher.exe" file. Click Run when
prompted.
Google Chrome™
·
When the download
finishes, click Citrix Online Launcher file.exe at the bottom
of the page to open the file (you may need to refresh the page and/or
click download & run GoToAssist Corporate to
re-start the download).
Internet Explorer®
·
Click Run when
prompted.
3.
The Launcher application
will be automatically installed (click Yes if
prompted by User Account Control). The Launcher application will then
automatically launch the GoToAssist Corporate
software.
Once the download is done, the customer will be able to join
future support sessions even faster! See Run GoToAssist
Corporate once installed for more information about joining future sessions.
Note: If customers remove the Launcher application at a later
time, they'll need to go through the entire download process again. We don’t
recommend that customers do this if they frequently join support sessions, as
they will lose the benefit of faster join times.
Run GoToAssist
Corporate once installed
Once the Launcher application has been installed, customers will
not need to download it again (unless they remove it). When these
customers join a support session next,
they will be prompted with additional dialogs from the web browser requesting
permission to start the Launcher and/or GoToAssist
Corporate Customer applications on the customer's behalf.
Mozilla Firefox
Customers running Firefox will be prompted to
choose an application to use (either the Citrix Online Launcher application, or
the GoToAssist Corporate application).
1.
Select the
"Remember my choice for citrixonline links"
check box to avoid being prompted by the dialog again when joining future sessions.
2.
Click OK to
continue. The Launcher application will then start, as shown in Step #3 above.
Google Chrome
Customers running Chrome will be prompted to
accept the browser's request to open the external application (either the
Citrix Online Launcher application, or the GoToAssist
Corporate application).
1.
Select the
"Remember my choice for citrixonline links"
check box to avoid being prompted by the dialog again when joining future
sessions.
2.
Click Launch
Application to continue. The Launcher application will then start, as
shown in Step #3 above.
Internet Explorer
Customers running Internet Explorer v9 or newer
will not be prompted by any additional dialogs. Customers running v8 or older
will be prompted to launch the applications.
1.
Click Launch GoToAssist Corporate in the web browser.
2.
Click Run in
the Application Run dialog. The Launcher application will then start, as shown
in Step #3 above.