Install GoToAssist Corporate Customer on Windows

When a GoToAssist Corporate customer joins a standard support session, the GoToAssist Corporate Customer installation package (including applications and plugins) will be downloaded onto their computer. By leaving the applications installed and the plugin enabled, customers will be able to join future support sessions more quickly by avoiding the extended download process.

The installation package includes the following components: 

• GoToAssist Corporate Customer desktop application
  This is the main software that customers use to join support sessions.
• Citrix Online Launcher application
  This "helper" application is required to install and launch the GoToAssist Corporate Customer desktop application. It must be installed on the computer, even if the Customer application is already installed.

Note: If customers remove the Launcher application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

• Web Deployment browser plugin (Firefox only)
  This plugin allows the customer's web browser to automatically start the Launcher application, which in turn launches the GoToAssist Corporate application. Although disabling or blocking the plugin will not prevent customers from joining sessions, our products work best if the plugin is allowed to run when the browser prompts by clicking Allow, Run this time or Trust.

Download GoToAssist Corporate

1. To begin the installation process, customers can join a support session. Once the web browser launches, they will see the following: 

o If the Launcher application is not installed (either first time joining or it was removed), then the Citrix Online Launcher.exe file will automatically start downloading. Continue to Step #2.

o If the Launcher application is already installed, then the web browser will automatically start the Launcher app, which will then launch the GoToAssist Corporate Customer application (or install it again, if needed). The customer will not need to continue to Step #2, but they will see the dialogs described in Run GoToAssist Corporate once installed.

2. If the Launcher application is not already installed, the Citrix Online Launcher.exe file will automatically begin downloading. Depending on which web browser the customer is running, they can complete the download as follows:

Mozilla Firefox®

o Click Save File when prompted (click restart the download in the browser window if needed). Then click the Downloads button  in the toolbar and select the "Citrix Online Launcher.exe" file. Click Run when prompted.

Google Chrome™

· When the download finishes, click Citrix Online Launcher file.exe at the bottom of the page to open the file (you may need to refresh the page and/or click download & run GoToAssist Corporate to re-start the download).

Internet Explorer®

· Click Run when prompted.

3. The Launcher application will be automatically installed (click Yes if prompted by User Account Control). The Launcher application will then automatically launch the GoToAssist Corporate software.

Once the download is done, the customer will be able to join future support sessions even faster! See Run GoToAssist Corporate once installed for more information about joining future sessions.

Note: If customers remove the Launcher application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

Run GoToAssist Corporate once installed

Once the Launcher application has been installed, customers will not need to download it again (unless they remove it). When these customers join a support session next, they will be prompted with additional dialogs from the web browser requesting permission to start the Launcher and/or GoToAssist Corporate Customer applications on the customer's behalf.

Mozilla Firefox

Customers running Firefox will be prompted to choose an application to use (either the Citrix Online Launcher application, or the GoToAssist Corporate application).

1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future sessions.

2. Click OK to continue. The Launcher application will then start, as shown in Step #3 above.

Google Chrome

Customers running Chrome will be prompted to accept the browser's request to open the external application (either the Citrix Online Launcher application, or the GoToAssist Corporate application).

1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future sessions.

2. Click Launch Application to continue. The Launcher application will then start, as shown in Step #3 above.

Internet Explorer

Customers running Internet Explorer v9 or newer will not be prompted by any additional dialogs. Customers running v8 or older will be prompted to launch the applications.

1. Click Launch GoToAssist Corporate in the web browser.

2. Click Run in the Application Run dialog. The Launcher application will then start, as shown in Step #3 above.